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Support

Frequently Asked Questions

 

Q: How do I start using Sneez?

A: You just download the Sneez app and enter your name along with some basic information for each family member you want to include. Then you’re ready to start reporting illnesses, and in return you’ll receive complete illness outbreak alerts for your particular school community on a real-time basis.

Q: As a Sneez user, will people know who I am when I report symptoms and illnesses?

A: Individual identities are never shared by Sneez. Outbreak information is only reported in aggregate, showing what’s in a community, a school, and a grade. In fact, there is no need to enter your child’s full name or any other highly personal information. You can register on Sneez with as little as a nickname or first name, school name and grade. That’s all you need to get started…and stay one step ahead of the germ!

Q: How do I invite others to join Sneez?

A: To invite others to join Sneez, go to the Navigation Menu and click on “Invite a Friend.” From there you can text or email others a link to download the app (already pre-populated for you in the outgoing message). All you need to do is add your contact(s)!

Q: Why should I log my child’s symptoms in Sneez? What are the benefits of reporting my child’s illness?

A: When you log your child’s symptoms or illnesses in Sneez, you become part of a community committed to keeping children healthy. When you share valuable health information it encourages others to share also…providing all parents with helpful insight into potential exposures for their children. When everyone knows what’s going around it helps your community get smart, not sick!

Q: Why is my school or extracurricular activity location not showing up when I search for it in Sneez?

A: The Sneez App uses a Google search tool called Google Places to retrieve school and extracurricular activity/business locations. Typically, the reason a school or entity is not showing up in the search results is because it is not registered with Google. Our recommendation is to speak to the school or entity and ask them to register with Google. This will not only allow them to be visible in the Sneez App, but it will allow them to be visible on Google Maps which will have many additional benefits to them. Here is a great article you can share with them on how to get registered – https://www.google.com/business/.  Once they are set up, you will be able to go back into the Sneez App, search for that school/business, and associate your child with that specific location.

Q: How do I change my notification settings so I can easily see alerts from Sneez?

A: In order to ensure that you see notifications from Sneez, it may be helpful to change your notification settings to Alerts. This means the notification will stay on your screen until you have the time to read it and dismiss it. To do so, you must exit the app and open the Settings feature on your phone. From there, choose the Notifications bar from the menu and find the Sneez App in the list of your phone’s applications. By default, the app will send notifications as Banners, which appear at the top of the screen and go away automatically. To receive notifications as Alerts, press the icon towards the bottom-right of your screen with the label Alerts (see image below). When you receive an Alert, your phone will require an action before proceeding. This way, you will be sure to see important notifications from Sneez.

Q: How do I share my account with another parent or guardian so we can all see and report on the same children?

A: To link your account with that of another parent or guardian, open the Navigation Menu found on the left side of your screen. At the bottom of the Navigation Menu, located just above the “Sign Out” tab, you will find a tab labeled “Link Account.”

From there, you have two options to choose from. The first option is to invite another Sneez user to link to your account. For this option, simply enter the user’s email address in the appropriate field. Then press the “Next” button found immediately below it. The selected user will receive an email inviting them to link to your account. Or, if you receive an invite to link your account with another Sneez user, just enter the code you receive via email by pressing the “Enter Link Code” button found near the bottom of the screen. Then press “Next.” Your accounts will now be linked and you will be able to see the children you elect to share.

Q: What do the colors on the dashboard, outbreak map and outbreak list mean?

A: The outbreak color scheme shows the degree of symptoms and illnesses at a particular school. Blue means you’re in pretty healthy territory: there is little-to-no occurrence of symptoms or illnesses reported. Yellow means to be cautious, as illness is present and you could be exposed. Red means that there is an outbreak present. The thresholds for these outbreak levels were established by our expert team of physicians, and are based on outbreak research and clinical experience.

The dashboard shows the occurrence of individual symptoms and illnesses in your school and grade, and the outbreak map and list show the aggregate impact of all symptoms and illnesses on the school’s overall health.

Q: If my school is red does that mean I should keep my child home from school?

A: The outbreak map is not an indicator of when to keep healthy kids home from school. It is simply an early warning to take extra precautions: increase hand washing, use hand sanitizer, and avoid contact with those who display symptoms. But if your child is sick or begins to exhibit symptoms of illness, please do keep him or her home and consult your doctor! Your community will thank you!

Q: How do I know how many kids are using Sneez at my school, and how many of them are sick?

A: On the Dashboard screen, there is a small information button (can we insert the icon here?) next to the “All Grades” dropdown bar. By clicking on this you can see how many Sneez children are in your school and how many are currently affected by symptoms and illnesses.

Q: How do I mark the end of my child’s illness?

A: By default, illnesses are set to a 10-day duration in the app. That means that after 10 days it will no longer show up as an active illness in the Dashboard or in the Outbreak Maps. Naturally, not every illness lasts for ten days, so you can manually end the illness when your child is healthy again. We like it when you do this because it means more accurate outbreak information for everyone! From the Navigation Menu, go to “Illness Log” and click on the “Ongoing Illness” for the child whose illness you want to end. From that screen you may manually end the date of the illness.

Q: What happens to the illness information after it is no longer active in Sneez?

A: All illness information that you enter will be saved for each of your children in your family’s illness history, which you can access from the Navigation Menu.

Q: How do I remove a child from my account?

A: Open the Navigation Menu (found near the top, left-hand side of the app) and look for the “My Children” tab. Press “My Children” and the screen will show the names of the children you added to the app. Find the name of the child you would like to remove. Touch and hold their name, sliding your finger from the right-hand side towards the left of your screen. You will be presented with a red “Remove” button that you can click on in order to remove your child from the count. You may also go to that child’s profile screen, called “Child Details,” by clicking on the small pencil icon beside the child’s name on the “My Children” screen. Once you have entered their profile, you can click on “Delete Child.”

 

Q: How do I change information for my child?

A: To change or add information about your child, navigate to the “My Children” tab on the Navigation Menu (found at the top, left-hand side of the app.) Once there, look for the name of the child you would like to edit. To edit your child’s information, press the small pencil icon next to the selected child’s name. You will be presented with a screen labeled “Child Details.” From this screen, you have a range of options. You may edit your child’s name, change your child’s grade level, add extracurricular activities, or change your child’s school.

When you are finished making changes, be sure to press the purple “Save” button found at the bottom of the screen.

Q: How do I move my child up a grade for the new school year?

A: To change information about your child’s grade level, navigate to the “My Children” tab on the Navigation Menu (found at the top, left-hand side of the app.) Once there, look for the name of the child you would like to edit. To edit your child’s information, press the small pencil icon found next to the selected child’s name. You will be presented with a screen labeled “Child Details.” Locate the grade previously entered for your child (found below their gender and above their school name) and press the purple down arrow to open a drop-down menu to select your child’s new grade. If your child has also moved on to a new school, be sure to change that information on the same screen.

When you are finished making changes, be sure to press the purple “Save” button found at the bottom of the screen.

Q: How do I move my child to a different school?

A: To change information about your child’s school, navigate to the “My Children” tab on the Navigation Menu (found at the top, left-hand side of the app.) Once there, look for the name of the child you would like to edit. To edit your child’s information, press the small pencil icon found next to the selected child’s name. You will be presented with a screen labeled “Child Details.” Locate the school previously entered for your child (found below their grade and above their extracurricular activities) and press the purple down arrow. This will bring you to a new screen with a field where you can search and select your child’s new School Name.

When you are finished making changes, be sure to press the purple “Save” button found at the bottom of the screen.

Q: How do I add or change information about my child’s extracurricular activities?

A: To change or add information about your child’s extracurricular activities, navigate to the “My Children” tab on the Navigation Menu (found at the top, left-hand side of the app.) Once there, look for the name of the child you would like to edit. To change your child’s information, press the small pencil icon next to the selected child’s name. You will be presented with a screen labeled “Child Details.” From this screen, you may edit your child’s current extracurricular activities and add or remove activity locations as you see fit.

To remove an extracurricular activity: Find the name of the extracurricular activity on this screen and press the circle with a dash inside. This icon will be found to the right of the extracurricular in question. You may remove as many extracurriculars as you would like.

To add an extracurricular activity: Press the field labeled “Location of Extracurricular Activities” and type the name of the new activity into the search tab. Select the activity name with the correct location. You may add as many extracurriculars as you would like.

When you are finished making changes, be sure to press the purple “Save” button found at the bottom of the screen.

Q: What happens when my child graduates?

A: Sneez does not remove your child from the system. If you would like to retain your child’s illness history, you may just leave their most recent school information as is and turn off the alerts if you wish. Their account and illness history will be retained for your records.

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